Help

Fob Issues

Problem

My fob doesn't light up or change colour when I insert it in to a station.

Cause

Your fob is most likely not charged.

Solution

Using a USB cable connected to a port on a computer or a USB charging brick, connect your fob with the included charging adapter. The fob should flash red while it's charging, and once it's complete, hold a steady green light.

Problem

My fob turns red but not green when docking or at a station.

Cause

Your fob is most likely not updated.

Solution

You can visit one of the two fob update stations located at the clubhose - one inside the main doors, the other directly outside the main doors. Insert the key and wait for the light to turn green.

Newsletter Issues

Problem

I am not receiving a newsletter.

Cause

There are many reasons that you may not be receiving a newsletter, sometimes these are out of our control.

Solution

All members are asked to provide their email address during registration/renewal. If you have not provided your email address, please contact membership@elmirarodandgun.org to update your membership details.

If your information is correct at the time you registered/renewed, you can attempt one of the following steps:

Check your spam folder for any emails from the club. If they are ending up in your Spam Folder, make sure to mark them as "Not Spam".
Add the elmirarodandgun.org and e.elmirarodandgun.org domains to your email provider's Safe Sender/Whitelist.
Contact webmaster@elmirarodandgun.org with an alternate email address we can use.
Email addresses from providers such as Hotmail are strongly discouraged, as they heavily block our domain even after we've done a lot of work to fix these problems.